Frequently Asked Questions
We’ve gathered the most frequently asked questions about our Upcoming Events and Private Events.
If you have any other questions, don’t hesitate to reach out to us — we’re happy to help!
UPCOMING EVENTS
Do I need painting experience?
No painting experience is required to attend our events. Everyone is welcome, regardless of skill level.
Are there any age restrictions for the event ?
Yes. All attendees must be at least 15 years old. Alcohol will only be served to participants aged 18 and above upon presentation of valid photo ID. If no ID is provided, we will assume the participant is under 18.
For kids' events, the minimum age is 6 years. Children must be supervised by a parent or guardian at all times.
How long is the workshop?
The workshop duration is indicated in the event information at the time of booking. Guests are encouraged to arrive at least 10 minutes early to get settled and connect with others.
How much does it cost?
Prices vary depending on the event format. Please refer to the event description for full details on pricing and what is included.
How can I make a payment?
You will be guided through the available payment options during the booking process. We accept bank transfers and PayPal. Should you encounter any issues, feel free to contact us at info@theretrouvailles.eu.
Can I cancel and get a refund?
All ticket sales are final and non-refundable. In case you are unable to attend, nominative tickets may be transferred to someone else. Please contact us in advance to inform us of the change.
Can I reschedule an open event?
Yes. You may reschedule up to 24 hours in advance by emailing info@theretrouvailles.eu. We’ll transfer your booking to another date free of charge. Please note that no refunds will be issued, and any difference in price for the new date must be covered by the participant.
Will photos or videos be taken at the event?
We occasionally take photos and videos at events for promotional use. If you do not wish to appear in any media, please inform a member of staff upon arrival. Otherwise, by purchasing a ticket, you consent to the use of your image on our website and social media platforms.
PRIVATE EVENTS
How do private events work?
Please contact us at least two months in advance. Events will be hosted at your place/location.
All art materials are provided. The event is held at your location, drinks and snacks will not be provided.
Other arrangements may also be possible — feel free to contact us to discuss your preferences and ideas.
Is there a minimum number of participants?
Yes. A minimum of 6 participants is required. Smaller groups are welcome but will be charged as if for 6 guests. There is no maximum number of participants.
How far in advance should I book?
Please book your private or corporate event at least two months in advance by emailing info@theretrouvailles.eu.
To receive a free quote, please fill out the form available on our website.
How do I reserve a time slot?
A non-refundable deposit is required within one week of finalizing your booking. A payment link will be provided to confirm your date. If the payment is not completed before the link expires, the date will be released to others.
When is the full payment due?
The full balance must be paid at least 10 days before the event.
Can I reschedule a private or corporate event?
It can be rescheduled up to 15 days in advance, subject to availability.
Will photos or videos be taken during private events?
Our team may capture photos and videos during private or corporate events for promotional purposes. If any participants do not wish to appear in these materials, please notify us in advance or inform our staff on site.